Terms of service

 

Welcome to Sutrasora. By visiting or purchasing from our website, you agree to the terms below. Please read them carefully.

1. About Us
This website is operated by Sutasora, trading as Sutrasora, located at Gurgaon, India. “We”, “us” and “our” refer to Sutrasora.

2. Eligibility
By using this site you confirm that you are at least 18 years old, or are using it under the supervision of a parent or guardian.

3. Products and Descriptions

  • We try to display our products, colours and sizes as accurately as possible.
  • Our products are handmade, so minor variations are natural and not defects.
  • Actual colours may vary depending on your device display.
  • We reserve the right to modify or discontinue any product without notice.

4. Pricing and Payment

  • All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
  • Prices and offers may change without prior notice.
  • Offers such as “Buy Any 2 Get 10% off”, “Buy Any 3 Get 15% off” and the prepaid discount are applied automatically at checkout and cannot be combined with other offers unless stated.
  • We accept payments through the methods shown at checkout, including UPI, cards, net banking, wallets and Cash on Delivery (where available).
  • We may cancel an order if there is a pricing error, a stock issue or suspected fraud, and will refund any amount paid.

5. Orders

  • An order confirmation does not guarantee acceptance. We may refuse or cancel any order at our discretion.
  • You are responsible for providing accurate contact and shipping details.

6. Shipping, Returns and Exchanges
Shipping, returns and exchanges are governed by our Shipping Policy and Return & Exchange Policy, which form part of these Terms.

7. Intellectual Property
All content on this website, including the logo, images, text, designs and graphics, belongs to Sutrasora and is protected by copyright and trademark laws. You may not copy, reproduce or use it for commercial purposes without our written permission.

8. User Conduct
You agree not to:

  • Use the website for any unlawful purpose
  • Attempt to hack, disrupt or gain unauthorized access to the site
  • Submit false, misleading or abusive information or reviews

9. Customer Reviews
By submitting a review, you grant us a non-exclusive right to display it on our website and marketing channels. We may remove reviews that are abusive, false or inappropriate.

10. Limitation of Liability
To the fullest extent permitted by law, Sutrasora is not liable for any indirect, incidental or consequential damages arising from the use of our website or products. Our total liability shall not exceed the amount paid for the product in question.

11. Third-Party Links and Services
Our website may use third-party services, such as payment gateways and couriers. We are not responsible for their policies or actions.

12. Privacy
Your use of this site is also governed by our Privacy Policy.

13. Governing Law
These Terms are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts in [City, State].

14. Changes to These Terms
We may update these Terms at any time. Changes take effect once posted on this page.

15. Contact Us
Sutrasora, [Address]
Email: sutrasora@gmail.com | Phone: 7014920169